Rates and Charges

Water Conservation


Contact Us


PLEASE ... do not mail your payments to our old P.O. Box address. You risk the chance of having your mail returned to you as undeliverable. All correspondence must be sent to our street address shown in the "Contact Us" section. If you use your bank's bill-pay sevice, our address needs to be changed on your bill-pay account. We don't want anyone to have a late payment because they used the wrong address. THANK YOU!!!


Effective January 1, 2011, we no longer have payment drop boxes in the Princeville Center or the Prince Clubhouse. Our new drop box is located by the sidewalk near our office at the Princeville Airport.


8/28/2017 Notice of Water Shutdown on Napookala and Liholiho Road

see full press release here: Water Shutdown...


7/20/2017 Notice of Water Shutdown on Kapiolani Loop

see full press release here: Water Shutdown...


8/25/2015 Princeville Utilities Co. Addresses Wastewater Spill
in Marshy Area Below Hanalei Bay Resort

see full press release here: Princeville Utilities Co. Addresses...


6/28/2013 Letter to Customers


April 2, 2013

Important Information About Your Water Service

From Princeville Utilities

To Our Valued Customers,

Princeville Utilities Company, Inc. (PUCI) plans to repair its 1.5-million-gallon (MG) main water tank as soon as practicable to remove an organic chemical found in the tank's exterior caulking, and possibly its interior lining. PUCI will let you know when the repair work will start, assures you that the water remains safe to drink, and asks for your cooperation by conserving water now and especiallly while the work is underway.

see full press release here: PUCI APRIL 02 2013


March 16, 2013


Water Remains Safe for Drinking As System Undergoes Cleaning, Testing;
Utility Asks Customers to Help Conserve Water During Repair Work

PRINCEVILLE, Hawai‘i (March 16, 2013)—Princeville Utilities Company, Inc. (PUCI), an investor-owned utility on Kaua‘i, today announced that the company will install a temporary bypass system so that its 1.5-million-gallon main tank can be taken off line, repaired and tested to remove the organic chemical found in the main tank’s caulking, and possibly its lining. Extensive laboratory testing by PUCI and by the Hawai’i Department of Health (DOH) confirmed that the system’s water remains safe to drink, and does not pose a health threat.

    see full press release here: PUCI MARCH 16 2013


Effective December 12, 2008, in accordance with our tariff, PUCI is increasing the required deposit for tenants who have a utility account in their name from $120 to $150.  This amount is equivalent to approximately two months' water and sewer billing.

Please call Debra Drayton at 826-6100, extension 11, if you have any questions.


A postcard containing the following information was mailed to all PUCI customers on October 21, 2008:

Dear PUCI Customer;

We thought it best to share a brief note with all our valued customers before you receive your next bill from us in early November.

PUCI is an investor-owned utility, regulated by the State of Hawaii Public Utilities Commission (PUC), and as such, we operate according to rules approved by the PUC, which govern, among other things, our billing practices.  As you may know, our tariff includes an Automatic Power Cost Adjustment (APCA), which allows PUCI to automatically pass through the power cost adjustments it experiences to its customers.  With the peaking of oil prices in late summer, PUCI’s electricity costs likewise peaked, and the APCA charge on customers’ upcoming bills will be unusually high, since according to our tariff, the APCA is calculated based upon the preceding two months’ electric costs.

The benefit of the APCA for both PUCI and our customers is that PUCI can continue to recover its electric expenses without having to pursue additional, expensive rate cases, the costs of which ultimately are borne by our customers.

Rest assured that PUCI continues to operate as efficiently as possible to provide you with reliable service.  If you have any questions, please contact Debra Drayton at 826-6100, EXT. 11.

Thank you for your understanding.


Michael Loo
Secretary & Manager



June 17, 2008

Kaua'i Drought and Water Conservation and You

“To take anything for granted, is in a real sense, to neglect it and that is how most of us treat water.

Robert Raikes, Water, Weather and Prehistory

The U.S. Drought Monitor reports that the north shore of Kaua'i is currently in an "Abnormally Dry" to "Moderate Drought" condition.

This generally translates to high water usage by water customers. 

PUCI requests that our customers make an extra effort to be good stewards of our precious resource, and use water as efficiently as possible.

Please refer to some tips on how you can help by checking our Water Conservation information.