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Notices

4/16/2018 Update: 3:15 pm Monday .

Water has been restored to Princeville Utilities Co., Inc.ís customers.

Please be advised that as the pipe empties, it is possible that some air or sediment may enter your home plumbing. When turning on your faucet after water service is restored, please allow your water to run until it is clear to ensure flushing of any air or sediment from your plumbing.

The Princeville Utilities personnel would like to thank you for your patience and understanding.

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4/15/2018 Update: 6:30pm Sunday, April 15, 2018.

Princeville Utilities Co., has announced a water service outage from 8:30p.m. tonight Sunday, April 15, 2018. The affected areas are Princeville, Anini Vista, Kalihiwai Bay Estates, Kapaka Road and Hanalei Plantation Road. Severe inclement weather has affected the emergency repairs response to the well which will result in depletion of the storage tank supply. There is currently no available timeline for water service restoration or service repairs at this time due to the inaccessibility of the area.

As the pipe empties, it is possible that some air or sediment may enter your home plumbing. When turning on your faucet after water service is restored, please allow your water to run until it is clear to ensure flushing of any air or sediment from your plumbing.

Thank you for your patience and understanding during this trying time.

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4/15/2018 Princeville Utilities Co., Inc. has issued an immediate water conservation notice for all its customers in Princeville, Anini Vista, Kalihiwai Bay Estates, Kapaka Road and Hanalei Plantation Road.

Due to loss of power, one of two well sites is inoperable. Crews are working to restore power. Please limit water consumption to essential uses only in order to avoid a water outage .

Please conserve water.

Until further notice, a timeline for repairs are unknown due to severe weather conditions.

See Department of Water full press release here: Water conservation notice issue.......

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3/28/2018 Immediate Opening for: WastewaterTreatment Plant Operator

See full press release here: Waste Water Treatment Plant Operator...

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1/9/2018 PUCI Repairs Being Done

Please be advised that necessary repairs are being done to Sewer Pump Station (SPS) #2 located at the end of Albert Road.† Shut off of SPS #2 started at 9:00 a.m. today, Tuesday, January 9, 2018.† Repair work is taking longer than expected resulting in a new completion time of 9:30 p.m.

We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please contact lead operator Roy Constantino at 635-0562 or Debra Drayton at 651-2137.

See full press release here: PUCI Repairs...

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8/28/2017 Notice of Water Shutdown on Napookala and Liholiho Road

See full press release here: Water Shutdown...

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7/20/2017 Notice of Water Shutdown on Kapiolani Loop

See full press release here: Water Shutdown...

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8/25/2015 Princeville Utilities Co. Addresses Wastewater Spill
in Marshy Area Below Hanalei Bay Resort

see full press release here: Princeville Utilities Co. Addresses...

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6/28/2013 Letter to Customers

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April 2, 2013

Important Information About Your Water Service

From Princeville Utilities

To Our Valued Customers,

Princeville Utilities Company, Inc. (PUCI) plans to repair its 1.5-million-gallon (MG) main water tank as soon as practicable to remove an organic chemical found in the tank's exterior caulking, and possibly its interior lining. PUCI will let you know when the repair work will start, assures you that the water remains safe to drink, and asks for your cooperation by conserving water now and especiallly while the work is underway.

see full press release here: PUCI APRIL 02 2013

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March 16, 2013

PRINCEVILLE UTILITIES CO. TO ADDRESS ORGANIC CHEMICAL FINDINGS
BY REPAIRING WATER TANK

Water Remains Safe for Drinking As System Undergoes Cleaning, Testing;
Utility Asks Customers to Help Conserve Water During Repair Work

PRINCEVILLE, Hawai‘i (March 16, 2013)—Princeville Utilities Company, Inc. (PUCI), an investor-owned utility on Kaua‘i, today announced that the company will install a temporary bypass system so that its 1.5-million-gallon main tank can be taken off line, repaired and tested to remove the organic chemical found in the main tank’s caulking, and possibly its lining. Extensive laboratory testing by PUCI and by the Hawai’i Department of Health (DOH) confirmed that the system’s water remains safe to drink, and does not pose a health threat.

††††see full press release here: PUCI MARCH 16 2013

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Effective December 12, 2008, in accordance with our tariff, PUCI is increasing the required deposit for tenants who have a utility account in their name from $120 to $150.  This amount is equivalent to approximately two months' water and sewer billing.

Please call Debra Drayton at 826-6100, extension 11, if you have any questions.

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A postcard containing the following information was mailed to all PUCI customers on October 21, 2008:

Dear PUCI Customer;

We thought it best to share a brief note with all our valued customers before you receive your next bill from us in early November.

PUCI is an investor-owned utility, regulated by the State of Hawaii Public Utilities Commission (PUC), and as such, we operate according to rules approved by the PUC, which govern, among other things, our billing practices.  As you may know, our tariff includes an Automatic Power Cost Adjustment (APCA), which allows PUCI to automatically pass through the power cost adjustments it experiences to its customers.  With the peaking of oil prices in late summer, PUCI’s electricity costs likewise peaked, and the APCA charge on customers’ upcoming bills will be unusually high, since according to our tariff, the APCA is calculated based upon the preceding two months’ electric costs.

The benefit of the APCA for both PUCI and our customers is that PUCI can continue to recover its electric expenses without having to pursue additional, expensive rate cases, the costs of which ultimately are borne by our customers.

Rest assured that PUCI continues to operate as efficiently as possible to provide you with reliable service.  If you have any questions, please contact Debra Drayton at 826-6100, EXT. 11.

Thank you for your understanding.

Aloha,

Michael Loo
Secretary & Manager

 

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June 17, 2008

Kaua'i Drought and Water Conservation and You

“To take anything for granted, is in a real sense, to neglect it and that is how most of us treat water.

Robert Raikes, Water, Weather and Prehistory

The U.S. Drought Monitor reports that the north shore of Kaua'i is currently in an "Abnormally Dry" to "Moderate Drought" condition.

This generally translates to high water usage by water customers. 

PUCI requests that our customers make an extra effort to be good stewards of our precious resource, and use water as efficiently as possible.

Please refer to some tips on how you can help by checking our Water Conservation information.