The Hawaii One Call Center
In 2007, Chapter 269E of the Hawai'i Revised Statutes established a Hawai'i One Call Center (HOCC) which serves to coordinate the distribution of information regarding the location of subsurface facilities in order to reduce the risk of inadvertent injury or damage to persons and property by excavators.
The HOCC is governed by the Public Utilities Commission of the State of Hawai'i, and all owners and operators of subsurface facilities are required by law to participate in and abide by the HOCC program.
Effective April 5, 2007, all requests for utility locations must first go to the HOCC, not to PUCI. The HOCC will then relay your request to the PUCI offices for processing. PUCI will, within five business days of being notified by the HOCC, process your request for utility locations.
The Hawai'i One Call Center can be contacted toll free at 866-423-7287, or you can visit their website at CallBeforeYouDig.org.
If you have questions regarding the management of the HOCC, you may contact Mr. Dan Bilderback of the Hawai'i Public Utilities Commission in Honolulu at 808-586-3753.
If you would like to view Statute 269E in its entirety, click here.